Privacy policy
Who we are
This website is operated by Total Quality Solutions LLC (“TQS”, “we”), a truck dispatch company at 8838 247th St., Bellerose, NY 11426. You can reach us at info@tqualitysolutions.com or (929) 717-5625.
What we collect
- Contact form. When you use the form on our contact page, we receive what you enter, such as your name, company or MC number, phone, email, equipment and message. It is sent to our company email inbox.
- Carrier packet. Our carrier packet form is provided by Jotform. The details and documents you upload there (such as your authority letter, insurance certificate, W-9 and notice of assignment or voided check) are collected and stored by Jotform on our behalf and shared with us.
- Calls and email. If you call or email us, we keep the information you share so we can respond and provide our services.
- Server logs. Like most websites, our hosting provider records basic technical information such as IP address, browser type and pages requested, for security and to keep the site running.
How we use it
We use your information to respond to you, to decide with you whether our dispatch service is a fit, and, if you become a TQS carrier, to provide dispatch services. That includes sending your carrier documents to freight brokers so they can set you up to haul their loads. If you ask us to introduce you to a factoring or insurance partner, we share the details needed for that introduction.
We do not sell your personal information.
Cookies and tracking
This website does not use advertising or analytics cookies. Services you choose to use may set their own cookies under their own policies: the Jotform carrier packet form, Google Maps when you open directions, and Tivly's website when you request an insurance quote.
Service providers
We rely on a small number of providers to run this site and our business: our web hosting and email provider and Jotform for the carrier packet. They process information only as needed to provide their services.
How long we keep it
We keep inquiry and carrier information for as long as we need it to work with you and to meet our business, tax and legal obligations, then delete it.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Email info@tqualitysolutions.com and we'll respond.
Children
This site is for trucking businesses and is not directed to children under 13. We do not knowingly collect information from children.
Changes
If we change how we handle information, we'll update this page and the date at the top.