The people
on the line.

When you call TQS, you reach a team in Bellerose, New York, not an overseas call queue. Here's who runs it.

Sales Manager · Sales & onboarding

Ash Zade

Ash leads sales at TQS. Every carrier relationship starts with his team: the first call, the questions about your truck and your lanes, the setup paperwork, and the handoff to dispatch. If you're deciding whether TQS is the right dispatch office for your truck, Ash is who you'll talk to.

Responsible for

Carrier acquisition and first conversations
Onboarding and carrier packet setup
Client relationships and account reviews
Business development and partner introductions

Talk to sales

Dispatch Manager · Dispatch operations

Bill Shaak

Bill runs the dispatch floor. He oversees how loads are sourced, negotiated and booked, sets the standard for how dispatchers communicate with carriers and brokers, and steps in when something goes sideways on the road. Once you're a TQS carrier, Bill's team is who keeps your truck loaded.

Responsible for

Dispatch operations and day-to-day management
Load coordination and broker communication
Carrier support and problems on the road
Dispatch standards and service quality

Talk to dispatch

Eleven people in one Bellerose office.

Every carrier is handled by two connected teams: one that brings you on and looks after the relationship, and one that keeps your truck moving.

Sales

Sales & onboarding

First conversations, carrier packets, broker setup and the relationship over time. Your first point of contact.

Led by Ash Zade

Dispatch

Load sourcing, rate negotiation, rate confirmations, appointments and support on active loads. Your daily contact.

Led by Bill Shaak

Paperwork

Paperwork & billing

BOLs, PODs, factoring submissions, and detention, layover and TONU claims, so delivered loads turn into paid loads.

Handled across the team

Profiles for our dispatchers and sales team are on the way. Until then, everyone answers the same number: (929) 717-5625. Experienced dispatchers and carrier sales people can send a résumé to info@tqualitysolutions.com.