Two semi trucks parked outside a warehouse

About TQS

Total Quality Solutions LLC is a New York dispatch company built for carriers who run their own trucks and want someone on their side of the rate.

For the carrier who is good at trucking and tired of everything around it.

Owner-operators and small fleets carry real risk: the truck note, the insurance, the fuel, the maintenance, the weeks away from home. Too many dispatch services treat that truck as a number in a queue, book whatever is easy and take their cut.

TQS works the other way around. Our dispatchers work for the carrier. We negotiate every rate, tell you everything about a load before you take it, and say no to freight that doesn't pay. All of it from one office in Bellerose, at the eastern edge of Queens.

Built for the people who own the risk.

Owner-operators
One truck, one driver, every dollar counts. You want loads that fit your life, rates that cover your costs, and someone who answers when something goes wrong.
New authorities
Your MC is active and the truck payment is due either way. We help you get set up with brokers, build a load history and avoid the cheap freight new carriers get offered first.
Small fleets
Two trucks or ten, coordinating drivers, lanes and paperwork is a full-time job. We dispatch each truck to its own rules and keep the whole fleet moving.

Five standards we hold ourselves to.

This is how every TQS dispatcher is expected to handle your truck, every day.

The carrier decides.
No forced dispatch. Every load comes with the rate, miles, deadhead and windows, and you say yes or no.
The rate is the job.
We negotiate every load. A dispatcher who books the first offer isn't doing the work you're paying for.
Say it up front.
Our fee is agreed before your first load. A load's details are on the table before you commit.
Answer the phone.
Office hours Monday to Friday, 9 to 5 Eastern, and a dispatcher reachable around the clock while you're under a load.
Paperwork is part of the load.
Setup packets, rate confirmations, BOLs, PODs, detention claims. Getting paid is part of the job.